Do you combine shipping on multiple purchases?
Absolutely. If you order several items IE: dvd's, cd's, etc we will combine as best possible. If the listed rates for a combined order are not accurate, we will refund you any extra after shipping charges, packing materials and handling charges are accounted for.
How do you package your items?
We use BOXES for shipping our cd's, and padded mailers for single dvd's. For several dvd's we use a BOX. We do not want you to receive a cd with a cracked case, that is very disappointing and as cases are fragile...we package them extra well. Songbooks are packaged between cardboard and sent in a padded bubble mailer. You will never receive your cd in just a padded mailer.
We normally ship within 1-3 business days of receiving cleared payment. Occasionally if we are on vacation you will be notified of such delays. Delivery times within Canada are 3-10 business days depending on your location.
In the VERY rare occasion your item is defective simply contact us, we will issue an Return Authorization Number (RAN) and once item is received back in store and confirmed defective it will be replaced at no charge with that EXACT same item. No refunds or exchanges for another non-same product.